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Working in a mobile app development company has given me the unique opportunity to work with thousands of business owners and entrepreneurs. Many of them have shared stories of investing large amounts of time and money to make their app the best it can be.
I’ve even worked with people who built an app for their church.
Everything from strategically placing the most relevant widgets, beautifully crafted layout designs, and engaging educational content. Yet despite the countless hours and expert attention to detail, many businesses are still not receiving the type of adoption they were hoping for. Instead of thousands of people flooding the app store to download the app, they receive about a dozen.
The initial impression is to assume that maybe the content is not as great as it should have been. Doubt begins to crawl its way in and suddenly we are wondering if maybe creating an app was a wrong move from the start. As compelling as your inner doubts can be, we believe otherwise.
Creating an app opens a whole new channel by which you can interact with your customers. A haven in which your dedicated audience always has access to you in one simple click. Your app is a space wholly customizable to their needs. The problem in most instances is not the app itself, instead, it is the crucial step so often missed after the app is created, promotion.
Your app has had a lot of time and though sewed into it, the last thing you want to do as a business owner and as a creator is throw it all away by not promoting your app. Imagine a new restaurant opening down the street in your neighborhood. The restaurant opens up its doors bright and early without telling a soul. All it has done to promote itself is place a sign outside its door saying “Come on in!”. On the inside, the restaurant has friendly staff, top of the line cooking equipment, and the most mouthwatering croissants you have ever tasted.
The day passes by and the owner is confused. His restaurant should have been a smashing success. He conducted extensive research to give his customers the greatest experience possible, yet no one was coming in. The day dragged on and by the time of closing, the restaurant had only served around 20 customers. The owner is at home enjoying a hot cup of coffee looking over his business plan, still trying to figure out what was missing.
To anyone reading this, it may already seem obvious that the business owner could have definitely take a better approach to marketing his restaurant. Posters should have been placed all over the city, a large opening ceremony followed by a press release, and a dedicated social media campaign to let everyone know of his grand opening. Yet as silly as it may seem to read this example, this is exactly the type of mistakes I see many business owners make.
All of their resources are focused on creating exceptional products. Which inherently is never a bad thing, products should be as value driven and high-quality as possible. The problem is that the value of those products are not promoted as effectively as they should be. So all that hard work is never given the proper attention it deserves.
A general rule of thumb is to spend about as much time promoting your product as you do creating them. If you spent two days writing a blog post, then spend the next two days distributing your blog post in as many outlets as possible.
The more you promote your content, the easier and faster the process becomes. We know small businesses do not have a large budget to dedicate to marketing or promotional events. Even those that do have the money may find themselves only having a few channels to promote their content.
We have gathered 28 tried and proven methods to guide you in marketing your app effectively. These steps will only cost you time and we are confident that if you follow them, you will have a significant increase in a number of followers and downloads then you have now.
Lets get to it then.
Marketing your app starts long before you ever bring it to market. Before you start telling your development team to start building out your app with a million different things, reach out to your customers and talk to them. After all, you want to make sure that whatever you are building, is going to be just right for them
You can begin to reach out to your customers by first creating list of every single person you have ever sold to and even those who have only signed up to your newsletter. Send them an email and ask them for 5 or 10 minutes of their time.
Your customers are busy people so try to give your customers something in return for helping you. Incentivize your customers by offering them a special discount, or some form of educational content. After you have their attention, ask them a few questions to get an idea of what they might be searching for in an app.
You want to understand the expectations your customers have with your app. In going through this process you will begin to uncover gaps you may have never seen before and you will have successfully build a bridge between yourself and your customers. By including your customers in the app creation process not only are you subtly promoting your app, but you are making sure that the app you make fits the people you are catering to.
Your customer is the backbone of your business, so keep them engaged through every process of the app’s development. The following is a quote from Bain and Co. to further illustrate our message:
…a 5% increase in customer retention can increase a company’s profitability by 75%.
Retain your customers by letting them know about your app’s idea and ask them what they would really like to see in it. How can you make the app more savvy and beneficial for them? Remember, your customer has their own audience and if you’re able to convince them, you’ll be hitting all the right notes to bolster your success and staying power.
Marketing your app can also extend beyond your usual field of influence and often times, these foreign connections are exactly what your company needs. Developing honest, authentic, and mutually beneficial relationships with influencers will go a long way in helping to promote your app.
Influencers are individuals with the power to influence the buying and engagement decisions of a certain group of people. Business owners reaching out influencers should be careful to only present content that is truly relevant for the influencers and their audience. While some marketers often offer monetary compensation in exchange for influencer promotion, we recommend you instead find influencers that truly value your company.
Your viewers and theirs as well will quickly catch on that the influencer is being paid to act on your behalf. The last thing you want is viewers feeling that you are “faking” how great your business is. Genuine sponsorships will aid your company much more and build a stronger following.
Let influencers know you are building or have built an app. Ask if you can get some time with them to discuss the apps development or to gather some feedback. If you really want to have them on board, give them their own section within the app or work towards building an app that caters to both your needs. If you decide to go with either of those choices, make sure your values, interest, and customers align.
If you have an existing website that is fully functional and mobile-friendly, then your site can be one of the greatest assets to promoting your app. At one point or another, all of your customers or anyone interested in your company will find their way to your website. When they do, it is important they all know you have an app.
Including your app in your site could mean sectioning off a part of your site exclusively for the app. Such as the corner of the screen or towards the middle of the web page. While this method can bring in more downloads we recommend taking an alternate approach. Instead of placing it solely on your site, have a pop-up page display whenever someone visits your site.
This way, the app is the first thing your viewers see. The pop-up page is simply a gentle reminder that you have an app and your customers are given either the option to download the app or continue to your mobile site.
In addition to including your app on your website, include it in your regularly scheduled blog post is another promotion strategy you can leverage. You may do so by creating a complete blog post solely about your app or including a call to action at the end of every blog post to invite your viewers to download the app.
When writing the blog post solely about the app, write a complete story about your app and let your audience know the purpose behind it. Tell them how this app can facilitate and make things easy for them. Include your app links, screenshots and videos to help them get a good understanding.
Your new app needs to be engraved into every aspect of your marketing, that includes all of your emails. As a business, you will send out countless emails and not including your app in each of those is a missed opportunity.
Any email that is sent out, whether it be from your tech support, your newsletter or even the payment confirmation email should include a footer with one line advertising your app. Include details such as what can be accomplished through the app and a link redirecting towards the download page.
Emails still have their charm provided they’re used under the right circumstances. According to a study by Exact Target, “91% people check their email daily”. Capitalize by incorporating your app links into newsletters, customer service emails and also make it a habit to use it in email signatures.
For more stats on email marketing, check out this piece.
Videos are an easy way for you to showcase everything your beautiful and well-built app has to offer. For your demo video, create a simple 30 second commercial with the principles of Simon Sinek’s Golden Circle: Why, How, and What.
Assign a team to work on bringing this video together. The collective minds of more than one individual will help you to finish projects faster and with fewer errors. Keep in mind that your demo video is not meant to stay the way it is now. Your videos, along with all your content, should be updated weekly or monthly.
Once you are finishing creating your demo video, be sure to leverage your social media and other platforms to promote your app. Your demo video can be included in your blog post, Instagram, and Youtube channels.
We have included a link to Feicobol’s app demo video we think you would enjoy. May it inspire you to create exceptional demo videos for your customers:
Do not rely only on Google Play & App Store; there are various other app stores on the online market where you can upload your app. According to One Platform Foundation, if an app is submitted on other relatively less popular stores, it will increase the expected downloads 200% more compared to Google Play.
These are some very good app stores that you should consider:
For more information, read this useful guide here.
Participating in app awards is the most recommended channel and I would highly suggest you take advantage of it. It can give you tons of press, exposure, reviews and plenty of downloads. Although the chances of winning very much depend on your pitch and app idea, however, if you manage to get things right the first time, you can expect to enjoy a little stardom.
These are some of the most famous app awards sites:
Yes, I’m talking about SEO not ASO… what happens is your app URL shows up in search results when users key-in related queries; for example when they look up music apps, you want your app to start popping up among the first 5 entries or so, before users hit Enter.
All you need to do is identify “best-targeted” keywords that you want to rank for. Also analyze which keywords your app is currently ranking on, build some quality links accordingly to boost rankings.
For this purpose, try these two awesome tools.
Don’t rely on App Stores alone. Explore Google’s search engine and believe me it can do wonders for your app.
Let’s say your app is related to music; Google the term “best music android apps” and see what results you get.
Out of these 5 top results, at least 4 of them are high authority blogs that can be contacted toyou’re your app featured. If you get this shot, you can kill more than a few birds with one stone. Getting your app featured offers long-term benefits such as:
Increase your visibility on social media groups & communities, especially Linkedin, Google+ and Facebook, to become better known among entrepreneurs & app developers go.
Ask for their feedback on your app and give them free promo codes to try it out. Discuss current features, bug fixes, future updates and value their opinion. You can build great relationships with them which might present the opportunity to cross promote each other’s apps without spending a cent.
With over 1.6 million apps in the Google Play Store and 1.5 million in the App Store, there’s a lot of noise in any category you choose you have your app in. Due to that noise, many people choose to take interest in apps, only when the app icon entices them.
To make your app icon stand out, it should:
Testing your app icon out on a dozen different wallpapers also doesn’t hurt.
Here are some great examples of great app icons
You’ll notice Squarewallet really stands out by using a simple design but a great use of color to almost make it look like a hologram.
In this image you can see how some top apps make use of a simple pallet of colors to make their icons stand out and build a recognizable brand.
Finally, some of the most popular mobile apps with a great take on the idea of leveraging a logo icon over text.
Just taking a screenshot of your app and dropping it in the app store, while simple, does a really poor job of getting across what you’re trying to show that potential user.
Adding captions and adding more visual elements to your screenshots is the best way to turn a boring task management app, into a high download winner.
Take Vine for example:
Vine’s app page is able to put you in a scenario where just by looking at the screenshots, you can fully understand the features offered within that app. It makes it a simple choice to download or not to download.
App store optimization (ASO) is, at it’s core, search engine optimization (SEO) for the Google Play and App Store. Just like search engine optimization, app store optimization focuses on keyword relevance, search relevance and the keyword density in your description.
With almost half of iPhone users in the US finding apps through search, your app description is one of the most important things you can focus on in your app marketing efforts.
It’s also really easy to get started with competitor research through platforms like App Annie where you can search something like “healthy recipes for women” and see what apps show up and their ranking.
We wrote an entire article just about how app store optimization and mobile search engine optimization work. In it we run through why it’s important and how to get your app listing optimized.
A great landing page is must have for any business, even if you don’t have a mobile app. Having a great landing page is like always having a great business card, just in case you ever need it, it’s good to have with you.
Spendee is a great example of a great mobile app landing page that has all the elements needed to acquire users, inform users, engage users and help them share easily.
Breaking it down, while the page has multiple links out, the two most noticeable links are the App Store and Google Play Store buttons. They’re multiple times larger than the social sharing buttons, great to have for helping visitors to the site share the app, and they stand out just as much as the images to the right of them.
As you scroll down, each panel has a single call to action, which leads directly back to the main call to action – to download the app.
The second last panel even has social proof from news outlets as well as actual users of the apps.
Having an app landing page is great, but chances are you have traffic going to your business’s website already. Leverage those existing customers and visitors to get more of them to download your app.
Existing Website Banner
Make a small banner for your website that pops up somewhere non-intrusive. I find HelloBar is a great way to do this:
It’s simple, stays at the top of all your pages and you can just get the most essential information across with a link to your app landing page or directly to the App Store.
Social Media Profiles
If you’re already in the social media game and have a Twitter profile, Facebook page or Linkedin page, make use of that space to promote your app.
A simple banner with the name of your app and where to find it is all you need:
Getting on an App Review Site means you are going to have to send them a pitch. Meaning you have to convince the website that your app is good enough to be reviewed by them and therefore featured on their site. Many of these app review sites are looking for things such as:
When you reach out, you will most likely have to provide support material for your app. This is usually done in the form of a document containing the following items:
Getting press and reviews about your app is an easy way to capitalize on another site’s traffic.
If you get featured on The Next Web, you can expect tens of thousands of unique visitors in the first 24 hours to hit your website and your App Store page. If you get reviewed by a popular app blog like AppAdvice, you can expect a similar amount of traffic to flow through to your website and App Store listing.
We’ve compiled a list of 113 of the BEST places for you to submit your app for review and to get press. With a cumulative total of over 11 million Twitter followers, over 6 million Facebook fans and tens of millions of unique visitors per month, features on any of these websites can mean lots and lots of downloads for your app.
Be sure to read the next promotion method below to get your app promotion materials in order!
Most journalists are pressured by deadlines to have new content out and because of that, they don’t have time to spend following up leads or trying to find more information on stories that are sent in.
To make sure you have the best chance of getting your story published, you’ll want to make sure you have everything a journalist will need in your PR kit.
A good mobile app PR kit consists of:
A) An App Summary Guide
Your app summary guide is a walkthrough of what the app is, how it’s used, who it’s targeted to, the problems it solves and any other information surrounding why the app was created as well as why it matters.
B) Your Press Release
The press release is the main story behind why you’re reaching out for press. It should cover off the problem your app solves, why it’s being released now and any other stats or facts surrounding the benefits of using the app. This is where you make the sale to the journalist to publish the story.
C) Screenshots (App & Lifestyle)
You’ll need both app screenshots (like you would have in your app store listing) as well as lifestyle pictures in your PR kit. Be sure to include lots of screenshots, more than you think reasonable. If you’re sending this PR kit to a few dozen news outlets, you want to ensure they’ll have the option of not choosing images other news outlets have already used.
D) Design Collateral (Icons, Logos, Banners, etc)
Give the news outlet all the icon sizes, logo sizes and other design collateral they’ll need so they can keep your branding in the article clean. The last thing you want is to be featured on TechCrunch with a blurry logo because you only sent them one image size.
Changes to those articles can often take weeks to get through because they’re taken as the lowest of priorities.
E) Videos (Walkthroughs, Intro Video, etc)
A good promo video can do wonders for helping people understand what your app is all about. By seeing it in action, they can make a very conscious decision about their choice to test out your app.
F) Founder Bios & Pictures
Often you’ll see quotes from the founders about their decision to build an app or about their decision on the market they’re after. These types of quotes help set a message about the company behind the app and build a strong brand for the company behind the app.
When you have your press kit and press release ready to go, here’s 20 free press release distribution sites to get you started thanks to Mashable.
Having a good promo video is a staple of any mobile app. It’s a quick and easy way for someone to understand the most common use case behind the app and how they could use it too.
Clear’s promo video is a great example of how simple it should be to get across just enough information to entice a download. While this video may seem simple compared to other app promo videos, the video generated over 1.2 million views.
The additional benefit of a promo video is that you can take advantage of video SEO.
For example, if people search for “the best list making app” and you’re YouTube video title matches, your video will show up before the rest of the search results.
A great example is if you search “hello” in Google. Despite it returning over 800 million results, the first thing it displays is Adele’s song Hello.
Social media, despite the heavy focus by most businesses, is still a very under utilized channel of promotion. Sending the message once is good, but sending it multiple times over a month or two is even better.
The typical Facebook page post reaches 16% of the page’s fan base. Now if you were to take the same message, re-write it 4 or 5 times and send it out once a week for 5 weeks, you’re theoretically reaching 80% of your Facebook page audience.
See how that makes a big difference.
When you launch something like a mobile app, it’s a big achievement for the company and it can mean any number of things for your customers. Make sure they’re getting the message by re-posting the same content but with a different message.
Announcing your app launch as a company update is a great way to keep your customers informed about a major company change. You can leverage your social network to drive traffic and cite the blog post in your email signature to make sure those you’re in contact with know your have a mobile app.
It can often take weeks if not months for all of your existing customers to know that you’ve finally launched a mobile app. But those same customers that don’t know, likely get emails from you weekly or maybe even daily.
Add your app download links or a link to your app landing page to your email signature as a really easy way to drive downloads over time simply by sending the emails you normally send.
If you have a few people in your business, make sure they do the same.
For example, if you had 4 people in your business each sending out an average of 20 emails a day (that’s a really low estimate), that’s 80 people that you’re able to inform per day about your mobile app. That’s 560 a week or over 2,400 a month!
The simplest things can be the most effective in the long run.
If you run a brick and mortar business, the best way to drive ongoing app downloads is to leverage your foot traffic.
By placing a QR code, or even just a sticker for the Google Play Store and App Store in your window, you’re informing your customers that you have a mobile app. Something they may not know at the time.
Similarly, by having a QR code on your business cards, everyone that get’s a card can have a direct link to download your app in their pocket.
Linkedin is a massive social network with 400 million business professionals and Facebook has over 1 billion users. They represent many markets, many industries and has groups for just about everything you can think of.
Find groups that are made up of people that closely resemble your existing customers or your ideal customers and share the app with them. Explain the benefit of using the app and why they should use the app.
If you find a big group, contact the admin of the group and ask them to partner with you to promote the app. It could be in exchange for money as a paid promotion or it could be a referral partnership where you pay for each download or each new customer.
Meetups, events and conferences can be a great place to recruit new mobile app users. Simply bring along a stack of business cards with your app download link on them and give them out to everyone you speak to.
Some larger meetups can involve hundreds of people while a decent size conference can attract thousands. Have a brief initial conversation with the people at the event and then hand them the business card. Suggest that they check out the app and get in touch with you to give feedback. It’s a great way to get lots of new users on the app and also get feedback for improvement.
Take a look at blogs in the space that are relevant to your mobile app. Identify the opportunity to add value by commenting on relevant blogs that makes sense. Be sure to provide valuable insight and also link to your mobile app or to your mobile app’s landing page. Typically this is seen in the internet marketer space but it can also be used in mobile app promotion in order to drive high-quality relevant links and traffic to your mobile app’s landing page or download link.
Leveraging the power of influencers can be the best way to drive mass amounts of traffic to your mobile. To do this you simply have to go to a website like buzzsumo.com to find a list of relevant influencers in your mobile app’s space.
You can work with these influencers in two ways.
You can also automate this slightly, using tools like contentmarketer.io, where you can schedule a bunch of tweets through Buffer to be drip fed over time.
You can also try networks like copromote.com to leverage the influence of others in a share for share manor.
In the world of digital, it’s highly unexpected to do anything fully offline and see results. The guys over at Dojo have had amazing success in doing the unexpected and just appealing to people on an offline and one to one medium.
They needed to get an initial base of customers for a localized app fast. They decided to take to the streets with a simple and super effective letter to appeal to the interest and curiosity of people. They handed out 19,000 of these letters and during prime commute hours, hand them out to commuters.
The result was over 3,000 downloads (a ~15% conversion rate) and amazing social media exposure.
Be unexpected and amazing results can come of it.
Pinterest is a social network in which users are able to share and discover through pinning images and videos on their own boards and on others’ boards. Users are able to have their own board, search for content to place on their board, and search through the content others have on their board. Pinterest is made to hold on to the best of what you can find on the internet into neatly categorized boards. Having your product on someone’s board means they have chosen to hold on to you and that anyone who views their board will be exposed to you.
Pinterest has released a new feature that allows people to download IOS apps directly from Pinterest known as App Pin. Meaning you can have pictures of your beautiful app and right next to the red “Pin it” button there is a blue “Install” button. More information on how to app pin can be found on Pinterest’s official blog here.
Promoting your app does not always mean having to distribute it yourself across every channel, it can also mean lighting a small spark and letting your customers run towards the finish line. Creating a contest within your app will incentivize your users to download the app and keep it for the remainder of the contest.
Your app can have a live leaderboard so customers are always aware of where they stand in the rankings. Set up your contest so customers have various ways to climb up the ranks either by engaging with your company, sharing the app, or having their friends sign up. Customers should also know when they should tune in for updates.
If your customers take the time to write out a review, no matter how long, you should take the time to answer back to them. So many companies make the mistake of simply leaving an automated message to all their customer. Not only will this turn away customers but your ranking score will also drop significantly with customers who feel their concerns are not being taken care of.
Regardless of what your customers say, let them know you are trying to resolve the problem by listing out what steps you are taking to solve their issue. Make sure to apologize in your comment if they are not satisfied and offer some way to make the experience better for them. If your customer is satisfied, thank them for their patronage and find some way to repay them for their kindness. After all, they are putting in the effort to help you succeed
Take app promotion one step deeper by having your own app promote itself. Your customers will make endless discoveries as they explore your app and nothing is more satisfying than sharing those discoveries with the world. By including the option within your app to share their screens and share in-app content, you broaden your app’s visibility and create a platform by which your users can express themselves.
Your customers need to know you are always making the app better for them. Apps that are not being cared for will be thrown away. Users will feel betrayed if you are not doing all you can to make the experience better for them. This is especially true of you still have not addressed many of the issues that customers rage about in the review sections. Keep your app content fresh and let your customers know that you are always planning something more for them to enjoy.