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Building your mobile app took lots of hard work.
But now that it’s finally launched on the Apple App Store, it doesn’t mean that you can just sit back and relax.
There’s still plenty of jobs that need to get done on a regular basis if you want your app to be successful.
One of those jobs includes regular app maintenance.
Part of your maintenance includes managing app crashes.
Just like everybody else, your app isn’t perfect.
It’s going to crash – it happens.
Take a look at the percentage of apps that crash based on different operating systems.
As you can see from the data above, mobile apps on the iOS platform seem to be more susceptible to crashes compared to Android devices.
When your app crashes, the important thing for you is to discover why it crashed.
Once you’ve done that, you’ll need to figure out how you can address the problem and fix it.
All of this needs to be done in a timely fashion in order to enhance the user experience.
If your app is constantly crashing, it’s going to turn your customers away from using it.
You won’t make any money this way.
Finding the right tools to help you identify the source of the crashes is absolutely critical.
But with so many programs available on the market, it’s hard to distinguish which ones are the best.
Look for programs that give you detailed crash logs and quality alerts.
You also need a tool that’s easily integrated into your app.
It’s also convenient when programs can identify and sort duplicate crashes.
If you’re not sure where to start, I can help you out.
These are the top five programs to help you monitor and report app crashes.
Xcode is Apple’s official design and crash reporting tool.
It’s got lots of different tools to help you identify crashes.
One of the best parts of this program is that it’s free to use, so it definitely can’t hurt to give it a try.
Xcode is designed for developers.
You can generate reports about any crashes your app is experiencing in an organized menu.
You’ll see the number of crashes as well as the likely location where the crash occurred.
Xcode collects all crash log information from the app and any extensions on the user’s device.
Then it groups similar crash sources together into the reports.
With Xcode, you’ll also get to see the unique number of devices where your app crashed.
Each day you can see a new crash report, which can help you get to the root of the problem before things get out of hand.
This program has other great tools to help you with regular app maintenance.
You can run apps in a simulation and test different versions of it.
Xcode also allows you to create a user interface.
Ultimately, it’s a program that’s definitely geared towards developers.
If you’re unfamiliar with coding, this software may not be the best option for you.
You’ll want to assign the duties of managing this part of your app to the developer or someone in your IT department.
Instabug is another free bug reporting tool.
But I would definitely recommend upgrading your free membership if you want to get the full experience.
Here are their monthly pricing options per package.
Instabug offers all of their plans for free for 14 days. You won’t even have to give your credit card information to take advantage of the free trial.
So for those of you who are on the fence about which plan is best for your business, you’ll have a chance to test it out without committing long term.
If you want the crash reporting tools, you’ll need the Bronze package at the minimum because the free membership doesn’t offer that.
There’s lots of options and information about the user, but the crash logs are weak.
With the Gold package, you’ll get a customized monthly report that analyzes any issues that need to be addressed based on bugs and crashes.
It’s always nice to see if other companies have had success with a program before you use it.
Instabug has a list of impressive clients who use their crash reporting tools.
I’m sure you’re familiar with at least a handful of these well known mobile applications that turn to Instabug for their app analytics.
Instabug does more than just track and report crashes. They also create a log of errors or exceptions, even if they don’t cause the app to crash.
The reports help you identify exactly why your app crashed, which makes it much easier for you to fix.
Their platform creates various charts to show you patterns of crashes over time.
This gives you a complete overview of your app’s performance.
If you’re using a separate software as a bug tracker, Instabug integrates those platforms as well.
Some of the most popular ones include:
Instabug also allows you to communicate directly with users who experienced a crash.
You can send them a message via email, push notification, or in-app chat after their crash occurs.
This will give you more details and feedback directly from the source.
It will also show the customers how much you care about them and that you’re working diligently to fix any issues and make sure they’re having an optimal experience.
Plus, sending them a push notification will bring them right back to your app. That way they don’t get turned away if they think your app is having problems.
Recent studies show that only 16% of people will try to open an app more than two times directly after it crashes.
In addition to reporting crashes for your iOS app, Crashlytics works for Android apps as well.
This might be something you want to consider if your app is available on both platforms.
It’s very active when it comes to reporting bugs and crashes.
Crashlytics also gauges the seriousness of the crash and sends you an alert to fix it.
If you run beta testing for your app, which you should, Crashlytics can help you with that as well.
Their program makes it easier for you and your testers.
You can email users to test your app directly from their platform.
Then you can monitor the progression for each individual tester.
You’ll also see a report that shows you the top issues from the beta stages.
If you’ve got multiple developers working on your app, you can also track their progress as well.
You can see which testers they’ve added or removed and how active they are in your system.
This doubles as a managerial tool as well, so you can make sure everyone is doing their job as you’ve told them to do.
As I said earlier, this might be one of the top choices if you have an app for Android and iOS. But you won’t need two different versions of their software.
You can manage and control both apps from the same toolset.
One of my favorite functions of the Crashlytics program is that it prioritizes the top issues. Now you can focus on the problems that need to get addressed first.
They also give you a direct line of communication with the people who are testing your app, so that you can contact them for information about their unique experience.
Integrating Crashlytics with other plugins is easy too.
Overall, it’s easy to navigate with the tools that they provide. Compared to some of the other programs, this one might be the cleanest and most developer friendly.
HockeyApp is an SDK program. So it’s a little bit different compared to the other tools that we’ve looked at so far.
It’s going to require a lot more set up than something you can just plug in and play.
But the extra time and attention might be worth it based on the performance of this program.
The logs are great.
You’ll also notice that the reports are very accurate and the analytics they send you are deep.
All of this information can really help you pinpoint the problem with your app and make it easy to fix.
This is another program that works if you have an app on multiple platforms.
It works on:
They’ve got a free plan and paid monthly plans as well. The paid plans range from $30 per month to $500 per month depending on the size of your business.
You’ll get a discount of two free months if you pay for the year in one transaction.
The user feedback system is a little bit different with HockeyApp.
Some of the other programs allow you to communicate with your users and testers after a crash, but HockeyApp takes this one step further.
The users can create a support request on their end as well, so you’re not the only one that can open up a line of communication.
Users also have the option to post ideas and discuss problems.
All of this helps you make an app that’s as efficient as possible.
If you want lots people in your company to be able to access this tool, you can assign multiple owners to have access.
This is ideal for companies who have developers and IT department members working on their app’s performance.
HockeyApp has integration features with other apps, programs, and plugins as well.
Plus, it’s free to use, which is always beneficial.
It’s definitely worth trying if you’re looking for a crash reporting tool that you don’t have to pay for.
There is lots of functionality with this program.
You get detailed analytics and reports about your app.
Everything gets stored in an organized database as well.
The crash reporting tools allow you to focus on the crashes that are causing the most problems for your users.
It prioritizes the crashes that need to be addressed first.
Firebase has a messaging system, so you can contact those users who are experiencing difficulty.
They advertise that you can easily integrate other programs with their software to share data and insights. But with that said, I’ve found that the integration process is a little bit complicated.
Even if your app isn’t crashing, Firebase has a performance monitoring tool to let you know if everything else is running smoothly.
Their system helps you get more information about the app users with tools like Google Analytics.
You’ll also see what kinds of users are on the app and learn more about their predicted behaviors.
Firebase allows you to make changes to your app without having to launch a new version.
Crash management is a critical part of ensuring your users have a good experience with your app.
The faster you can fix bugs and identify crashes, the better your app will be.
Having a great app will keep your users happy, which will ultimately translate to more dollars for your company.
Finding the right tools to help you with crashes and other reporting tools can be tough.
As an expert in the mobile app industry, I’ve used lots of different tools. Based on my experience, I’ve narrowed it down to these five for iOS apps.
Look for the functions that matter to you the most.
Some of these tools give you a direct line of communication with the user after a crash. You can send them a notification to bring them back to your app.
If you want to focus on beta testing, look for an option that allows you to track the progression and usage of your testers.
For those of you who have an app that’s for Android devices in addition to your iOS app, look for a program that works for both platforms.
So think about including one of these and you’ll be on the right track.
What do you think is the most important feature of an app crash reporting program?