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If you’ve got a business that offers the sale of goods through a mobile app, that’s great. You’re already on the right path to success.
You’ve recognized the latest technology trends and you understand that your current and prospective customers have gone mobile.
But just because you have a mobile app, you can’t automatically assume that it’s efficient.
There are certain features and elements that you need to include if you want to be successful.
For those of you that just built a mobile commerce app or you’re in the process of building one, you’ve come to the right place if you need some guidance. Even if you’ve had a mobile commerce app for a while, you can still use this guide as a reference to make improvements.
Sometimes just a few new or updated features can make a massive difference. As an industry expert, I’ve identified which features are the most important.
Here are the top 13 most common features that all successful mobile commerce apps have. Learn from these examples and apply them to your own app if you want to have the same success.
Don’t just tell your customers what you’re selling. Show them.
In addition to having lots of pictures, you need to make sure that all of them are high in quality. Take the time and make sure all photos are taken by a professional, or at least taken by someone with basic photography skills and decent equipment.
If the images are poor quality, it can cause people to be turned off and not want to buy whatever you’re selling. Don’t forget the little things, like good lighting and things of that nature.
In fact, being able to see pictures of products is the most important factor for shoppers on smartphones and tablets.
For every product that you’re selling, you need to have multiple images from every angle. Highlight and zoom in on the key features.
This makes things easier for the customer. Now they won’t have as many questions that could prevent them from completing the purchase.
Think about how consumers shop in a physical store. They get to pick up the product, try it on, test it out, feel it, and examine it. Obviously, this can’t happen when they’re shopping from a mobile app.
So they rely on these pictures to mimic this experience as much as possible.
One of the first things that should happen when a user downloads your mobile commerce app is that they create a profile.
This is your chance to get as much information as possible about the customer. Ask them questions to learn information about their:
Ask anything that can help you personalize what they see on their app. Even if you don’t get this information from their profile, you can track their browsing behavior and shopping history.
Based on these analytics, you can offer discounts on their favorite items or departments. Upsell and cross-sell your customers as well.
Send out coupons for items that they browsed for but didn’t actually purchase. You can send seasonal discounts based on their location. For example, send customers who live in New England discounts on warm clothing during the winter months.
Consumers want a personalized shopping experience. It’s your job to give it to them.
Let customers bookmark, save, or favorite items while they are shopping on your mobile app. Keeping track of their order history can also make it easy for them to finalize repeat orders.
All of these personalization tips will help your mobile commerce app make more money.
Don’t make it too difficult for customers to find what they want on your app. Everything should be well organized by keywords and categories.
You should also have a search bar.
Realize that customers may not be searching for the exact titles of the products that you’re selling. So you’ve got to make sure that your search function is organized by tags and other keywords to ensure that the right products show up.
If people have problems finding what they’re looking for or they’re getting empty search results, it’s not going to lead to conversions.
Customers will get frustrated and turn to your competitors for a better experience.
Take a look at this graphic that outlines the conversion funnel for mobile users between your mobile website and mobile app.
As you can see from the data, customers shopping from mobile apps view more products, add more items to their shopping carts, and have higher conversion rates than shoppers on a mobile website.
But your app needs to have a simple navigation if you want to get the same benefits.
Everyone wants to get a deal, so give the people what they want.
Implement one of the oldest businesses strategies out there. Jack up your prices and offer lots of discounts. Just make sure you’re not giving things away without turning a profit.
Have a section of your app that always has items on sale. Make sure this section is easy to identify and navigate to as soon as a user opens up the app.
Promote anything else that benefits your customers. I’m referring to things like free shipping or free returns with no questions asked.
Run seasonal and holiday promotions. Take advantage of any excuse to tell your customers that they can save money by purchasing something from your mobile app.
Here’s something else you can try. Offer discounts off of mobile app purchases that the customers can’t get in your stores or on your website. This will encourage more people to use your app to complete purchases.
Retail isn’t dead. So you can’t ignore the fact that your customers will want to visit stores.
For those of you that have retail locations in addition to a mobile app, you’ve got to take full advantage of this situation.
Consumers are using their phones while they’re shopping in physical store locations. Take a look at how they are using these devices.
Tailor your mobile commerce app to meet the needs of your customers while they are in your store. Your app should be a guide for them.
You could even include a store map so they can find everything they need with ease.
Set up a feature on your app so that customers can scan a barcode and get more information about the product that they scanned. Allow them to save or favorite an item on their app so they can buy it later once they have time to think about it.
Another reason why this is feature is great is because it will help you get more people to download your app. Customers who don’t have it yet will be encouraged to do so when they visit your store.
There are lots of ways that you can leverage social media to improve your mobile commerce app. For starters, you have new users create an account on your app buy logging into one of their social media profiles, such as Facebook.
This speeds up the onboarding process and makes it easier for your customers. Now they don’t have to take the time to create a new profile. All they need to do is log into an existing one.
But this is also great for you too. Now you have lots of information about each user based on their social media profile. This relates back to what we talked about earlier regarding personalization.
You know their likes and interests, so use that information to your advantage.
Let customers share products on their social media pages directly from your app’s platform. This is an effective way for you to create brand exposure as well.
Give your customers a reason to do this, such as a discount off of their purchase if they share the product on one of their social profiles.
You’ve got to use tools to see how your app is performing. What is converting the most? What is having problems?
Analyze things like errors, crashes, bugs and things of that nature.
Furthermore, make sure you continue with everything that’s doing well. Fix anything that’s broken. This will make your app run smoother.
More than 80% of app users say that the performance of the app is important to their experience.
Furthermore, 48% of consumers say that they are less likely to use an app if they have a poor experience. 34% of people who had a poor experience will use a competitor’s app instead.
That’s why you need to always analyze your app and strive to make improvements.
Identify bugs and glitches as soon as possible. If you implement continuous integration to your app maintenance process, it will be easier for you to minimize mistakes.
You’ll make more money when the user experience is optimized.
Earlier we talked about having images as a way to help you drive sales. But images alone won’t be enough to get the job done.
You’ll also need strong product descriptions written as text. Writing these can be tricky, so I want to give you some pointers to help you out.
You’ve got to make sure that they are easy to read and understand. Don’t use industry language or include words that nobody will comprehend. Keep it simple.
Use short words and phrases. Bullet points will make your content scannable and easy to read.
Do your best to avoid large blocks of text.
Your checkout process should be fast and seamless.
Since your customers’ information will be saved to their app profile, you won’t need to ask them to fill out long forms every time. You should have their payment information saved as well.
That way, they can just add items to their cart and checkout with just a few clicks.
The majority of consumers prefer using apps compared to a mobile website because apps are faster and more convenient.
Having their personal settings stored on the app also ranks high on the list of the most common responses.
You need to make sure that this is the case with your mobile commerce app. An easy checkout process will help reduce shopping cart abandonment rates.
Have as little friction as possible to finalize the sale.
Even if you’ve got great photos, strong product descriptions, and easy search features, people are still going to have questions while they’re shopping on your mobile commerce site.
This is inevitable, so you’ve got to be prepared to help them.
You don’t want it to be a hassle for your customers to contact customer support. Give them multiple options so they can choose whatever they prefer the most.
These are all necessary options for you to offer.
Research shows that customers who use live chat are more likely to buy your products.
So if you want high conversion rates, make sure you offer easily accessible customer service.
Don’t wait for your customers to open up your app to try and get their attention.
With a mobile commerce app, you can stay in contact with them via push notifications. You can also use email marketing tactics to try and increase sales.
Just make sure that you tread carefully when you’re sending push notifications. Only send messages that add value to your customers.
If you send these notifications too often, they can be perceived as annoying and cause users to mute your push notifications.
Instead, send push notifications that are personalized and timely. Take advantage of geofencing technology and location-based services to enhance your push notifications.
Effectively communicating with your customers can give them a reason to open up your app and buy something.
It’s your job to protect the customers’ information.
This is especially true for mobile commerce apps because they are providing you with sensitive information like their credit cards and home addresses.
Make sure you let your customers know that all of their information is safe and secure on your mobile platform. The checkout process needs to be clearly labeled as such.
If their cards are stored on file, make sure that the whole card number isn’t displayed. Just include the last four digits, expiration date, and the type of card.
This will help make sure that if their mobile device is stolen or lost, their credit card information won’t end up in the hands of someone else.
I understand that some credit cards may be easier for your company to take than others. You’re basing this logic off of things like transaction fees or other taxes.
But you need to accept all major credit cards.
Furthermore, you’ve got to take alternative payment options too.
Here is a list of the most popular types of alternative payment methods from mobile devices.
How many of these payment forms does your mobile commerce app accept?
Don’t get me wrong. I’m not saying you need to start accepting cryptocurrency like Bitcoin, but you should be trying to integrate all of the payment methods on the half of this list to your app.
Even if every user has a Visa card, it doesn’t mean that they want to use it.
They may get better benefits with another one of their credit cards. Your customers may feel safer using something like PayPal or Apple Pay, especially if your brand is new or unknown.
If you want to have a successful mobile commerce app, you need to have these features.
Don’t worry. Just because you don’t have all of them right now, it doesn’t mean that you’re going to fail. It’s important that you identify the changes that need to be made and take the proper steps to implement those features.
It may seem overwhelming if you have a lot of work ahead of you, but that’s OK. Don’t try to add all of these in overnight.
Take your time to make sure that they are applied properly. Just prioritize these features and work them into your app sooner rather than later.
What features of your mobile commerce app are generating the most success for your company?